Air Ticketing Support
- Updated 2 weeks ago
- Reservation & Booking Operations
- Long Term
International airline ticketing support — booking, cancellation, and IRROPS handling.
What the work covers
- Customer Support
- Voice Process
- Order Processing
- Inbound Calling
This is a voice process. The partner team handles live calls and is measured on how well each conversation is resolved — clarity, accuracy and first-contact resolution matter more than raw call volume. Agents need confident spoken communication and the judgement to know when a case needs to be escalated.
The client is based outside India, so the team works to that market's business hours and service expectations. Neutral accent and comfort with international customers are required.
Engagement
- Process type: Voice
- Market: International
- Team size: 8 – 25
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
BPO Company's bids
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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