Brandrio CreatorDesk is an outsourced support and coordination centre for the creator economy — managing associate producers, talent, on-set production teams, post-production handovers and client comms. The desk runs omnichannel (call, email, WhatsApp, chat) across IST + extended hours and converts inbound interest into production bookings while keeping active engagements moving.

What the work covers

• Customer Support
• Customer Operations
• Client Coordination
• Communication

This is a voice process. The partner team handles live calls and is measured on how well each conversation is resolved — clarity, accuracy and first-contact resolution matter more than raw call volume. Agents need confident spoken communication and the judgement to know when a case needs to be escalated.

This is a domestic engagement serving customers in India, across the language and service expectations of that market.

Engagement

• Process type: Voice
• Market: Domestic
• Team size: 15–40 FTE

How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.