This project involves providing customer service support for a US property & casualty insurer’s customers across various insurance lines, including auto, home, and property coverage. The support team will handle customer inquiries related to policy details, billing questions, claim status updates, and general account assistance.
The team will work in a structured environment, ensuring accurate information delivery, proper documentation, and timely resolution of customer concerns. Emphasis will be placed on clear communication, attention to detail, and adherence to compliance and service standards. The goal is to deliver a reliable and consistent customer experience while supporting day-to-day insurance operations.
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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Akontec Back Office Support provides lead generation and conversion services focused on onboarding BPO partners. The project involves identifying and qualifying leads, conducting follow-ups, and converting prospects into confirmed BPO partner sign-ups. Each FTE is required to achieve a minimum target of 5 successful sign-ups per month, with performance monitored through defined workflows and reporting.
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