International airline ticketing support — booking, cancellation, and IRROPS handling.

L1 / L2 technical support for SaaS and consumer tech brands. Troubleshooting, ticketing, and escalation.

International insurance sales and claims processing for US/UK insurers. Compliance-heavy, high-value process.

Outsourced support & coordination for the creator economy — manages talent and production teams, runs client comms, and converts inbound interest into bookings.

White-label, omnichannel CX & helpdesk run under the client's brand — AKONTEC provides the playbook, tooling and governance; partner provides delivery.

Full-stack white-label desk — outbound sales, marketing-ops and back-office under one engagement, one SLA and one commercial structure.

This project involves providing dedicated voice support to business customers, handling inbound queries related to account management, billing, subscription plans, and general product assistance. The goal is to deliver high-quality customer service while ensuring quick and accurate issue resolution.

This project focuses on supporting legal and corporate law firms with non-voice backend operations, including legal billing, time entry verification, and matter management. The objective is to ensure accurate billing, compliance with legal billing standards, and efficient data handling across legal and financial systems.