This project supports a US insurer’s policyholders by handling everyday service requests related to policies, coverage details, and general account assistance. The focus is on providing dependable support and clear guidance throughout the customer journey.

Customer support services for a US property & casualty insurer, focused on assisting policyholders with insurance-related inquiries, policy information, claims support, and general service requests.

This role focuses on back-office support for a US regional bank, handling card processing, fraud verification, and accounts receivable/payable activities through non-voice channels. The team will review transactions, validate alerts, process payment records, and manage documentation with accuracy and attention to detail.

Customer support services for a US wealth management firm’s operations, assisting clients with account - related inquiries, service requests, and ongoing portfolio support.

Support services for a US regional bank’s retail banking customers, focused on handling everyday banking inquiries, account assistance, and service-related requests through voice support.

Inbound voice support is required to handle customer service and billing-related queries for a US telecom client. Agents will manage account inquiries, billing explanations, payment issues, and general service support.