eCommerce Customer Support
- 1 month ago
- Customer Support
- Long Term
BuyZelo's customers need reliable help for a seamless shopping experience. Answer everyday queries on deliveries, payments, exchanges, product recommendations, and troubleshooting—whether it's tracking a late package, processing a quick refund, or suggesting the perfect item. Use chat for instant responses, phone for personal chats, or email for detailed follow-ups, always with a friendly tone that builds trust and encourages repeat visits.
Teams work rotating shifts to handle peak times like evenings and weekends, with access to straightforward chat software, ticketing systems, and a shared knowledge base for quick lookups. Full onboarding covers product details, common scenarios, response templates, and quality guidelines, enabling fast ramp-up without overwhelm.
Skills required
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$9,500.00
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