This project supports a US insurer’s policyholders by handling everyday service requests related to policies, coverage details, and general account assistance. The focus is on providing dependable support and clear guidance throughout the customer journey.

We are onboarding a customer support team to handle inbound service requests for our auto and home insurance customers. The focus is on delivering reliable, professional assistance for policy, billing, and general service-related inquiries.

Inbound voice support is required to handle customer service and billing-related queries for a US telecom client. Agents will manage account inquiries, billing explanations, payment issues, and general service support.

Outsourced support & coordination for the creator economy — manages talent and production teams, runs client comms, and converts inbound interest into bookings.

This project involves providing dedicated voice support to business customers, handling inbound queries related to account management, billing, subscription plans, and general product assistance. The goal is to deliver high-quality customer service while ensuring quick and accurate issue resolution.