Merchant Onboarding Operations
- Updated 1 week ago
- E-commerce Support
- Long Term
This project involves managing the complete seller onboarding process for BuyZelo, including seller registration, document verification, account setup, catalog onboarding, and initial platform guidance. The support team will assist sellers through each stage, ensuring accurate data submission, compliance with platform policies, and faster activation.
The objective is to streamline onboarding workflows, reduce activation timelines, and create a positive onboarding experience that enables sellers to start selling efficiently and confidently on the platform.
What the work covers
- Lead Generation
- Communication
- eCommerce
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
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