Backend invoicing and payroll processing for SME and mid-market clients. Reconciliation and reporting.
What the work covers
This is a non-voice, back-office process. The work is transactional and documentation-led: cases are picked up from a queue, checked against the agreed rules, actioned in the client's systems and recorded. Accuracy and consistency carry the process, and throughput is measured per case.
This is a domestic engagement serving customers in India, across the language and service expectations of that market.
Engagement
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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