This project focuses on providing end-to-end non-voice support for a US hospital group’s Accounts Receivable (AR) and payer contract management operations. The work involves handling backend revenue cycle activities that ensure accurate billing, timely follow-ups, and proper reimbursement for healthcare services rendered.

The support team will be responsible for reviewing outstanding insurance claims, monitoring aging reports, and following up on unpaid or partially paid claims through payer portals and internal systems. Team members will analyze remittance advice, verify contract terms, and identify payment discrepancies to ensure reimbursements align with agreed payer contracts.

The scope of work also includes updating claim statuses, documenting follow-up actions, correcting billing or coding-related issues, and maintaining accurate financial records. The team will work closely with defined workflows and compliance guidelines to ensure accuracy, data integrity, and timely resolution of accounts.

This engagement requires strong attention to detail, understanding of healthcare revenue cycle processes, and the ability to manage large volumes of transactional data. The overall goal is to support efficient revenue recovery, reduce outstanding receivables, and improve cash flow while maintaining compliance and operational consistency.