Business Customer Support
- 1 month ago
- Customer Support
- Long Term
This engagement supports Dropbox’s business customers through dedicated voice assistance. The support team will handle inbound calls from business users seeking help with account management, subscription plans, billing questions, user access issues, and general product guidance.
Agents will provide clear explanations, assist with troubleshooting common issues, and guide customers through account-related processes while maintaining a professional and customer-focused approach. The work involves understanding business user needs, navigating support systems efficiently, and ensuring accurate call documentation.
The role requires strong communication skills, confidence in handling business clients, and the ability to manage conversations that may involve multiple stakeholders from a single account. The objective is to deliver reliable, responsive voice support that strengthens customer satisfaction and supports long-term business relationships.
Skills required
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$15,000.00
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About This Client
Dropbox, Inc.
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