Carts Rental Support
- Updated 1 week ago
- Fleet & Asset Operations
- Long Term
Customer support for cart and equipment rental businesses. Booking, dispatch, and customer query handling.
What the work covers
- Customer Support
- Voice Process
- Order Processing
- Vendor Management
This is a voice process. The partner team handles live calls and is measured on how well each conversation is resolved — clarity, accuracy and first-contact resolution matter more than raw call volume. Agents need confident spoken communication and the judgement to know when a case needs to be escalated.
This is a domestic engagement serving customers in India, across the language and service expectations of that market.
Engagement
- Process type: Voice
- Market: Domestic
- Team size: 10 – 25
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
BPO Company's bids
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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