Digi Commerce Support
- Updated 1 week ago
- E-commerce Support
- Long Term
End-to-end customer support for digital commerce platforms covering order tracking, returns, and customer queries via voice.
What the work covers
- Customer Support
- Order Processing
- Non-Voice Processing
- eCommerce
This is a non-voice, back-office process. The work is transactional and documentation-led: cases are picked up from a queue, checked against the agreed rules, actioned in the client's systems and recorded. Accuracy and consistency carry the process, and throughput is measured per case.
This is a domestic engagement serving customers in India, across the language and service expectations of that market.
Engagement
- Process type: Non-Voice
- Market: Domestic
- Team size: 10 – 25
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
BPO Company's bids
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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