eCommerce Chat Support
- Updated 3 hours ago
- Chat Support
- Long Term
Real-time chat support for eCommerce platforms. Includes pre-purchase queries, order tracking, and post-purchase resolution.
What the work covers
- Chat Support
- Ticket Management
- Customer Support
- CRM Handling
This is a chat process. Agents handle concurrent written conversations, so typing speed, written clarity and the ability to hold several threads at once are as important as product knowledge. Response and resolution times are tracked per chat.
This is a domestic engagement serving customers in India, across the language and service expectations of that market.
Engagement
- Process type: Chat
- Market: Domestic
- Team size: 15 – 80
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
BPO Company's bids
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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