This project supports a US insurer’s policyholders by handling everyday service requests related to policies, coverage details, and general account assistance. The focus is on providing dependable support and clear guidance throughout the customer journey.

Customer support services for a US property & casualty insurer, focused on assisting policyholders with insurance-related inquiries, policy information, claims support, and general service requests.

Customer support services for a US wealth management firm’s operations, assisting clients with account - related inquiries, service requests, and ongoing portfolio support.

Support services for a US regional bank’s retail banking customers, focused on handling everyday banking inquiries, account assistance, and service-related requests through voice support.

We are onboarding a customer support team to handle inbound service requests for our auto and home insurance customers. The focus is on delivering reliable, professional assistance for policy, billing, and general service-related inquiries.

Inbound voice support is required to handle customer service and billing-related queries for a US telecom client. Agents will manage account inquiries, billing explanations, payment issues, and general service support.

Outsourced support & coordination for the creator economy — manages talent and production teams, runs client comms, and converts inbound interest into bookings.

White-label, omnichannel CX & helpdesk run under the client's brand — AKONTEC provides the playbook, tooling and governance; partner provides delivery.