Brand Startups Support
- Updated 3 hours ago
- Customer Support
- Long Term
Multi-channel support for D2C startup brands. Voice, chat, and email handling with brand-specific training.
What the work covers
- Customer Support
- Voice Process
- Non-Voice Processing
- Communication
This is a blended process. The team handles both live conversations and the back-office work that follows them, so the same agent may take a call and then complete the case in the client's systems. It suits a partner who can staff across both skill sets rather than separating them into two teams.
This is a domestic engagement serving customers in India, across the language and service expectations of that market.
Engagement
- Process type: Hybrid
- Market: Domestic
- Team size: 10 – 30
How the engagement runs. Akontec places the requirement and coordinates onboarding between the client and the selected partner. The partner is responsible for staffing, supervision and day-to-day delivery against the agreed quality and performance metrics. Volumes, shift coverage, ramp-up and the reporting cadence are confirmed with the selected partner before go-live, along with the commercials.
Skills required
Attachments
BPO Company's bids
Be the first BPO company to put a proposal in front of this client. You set your own price and explain how you would run the process.
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