Returns Processing, Damage Claims & Freight Billing Support
- Updated 2 weeks ago
- Back Office Operations
- Fixed
This project supports a US home goods e-commerce retailer’s post-purchase operations by handling non-voice workflows related to product returns, damage assessments, and freight billing reconciliation. The team will be responsible for reviewing return requests, validating damage claims, verifying shipment and freight invoices, and ensuring accurate financial adjustments within internal systems.
Work includes cross-checking documentation such as delivery records, proof of damage, carrier invoices, and return authorizations. Team members will update case statuses, track claim resolutions, and coordinate data updates to maintain accuracy across logistics and finance systems. The role requires strong attention to detail, process adherence, and the ability to manage large volumes of transactional data with consistency.
The objective of this project is to support efficient post-delivery operations, reduce claim discrepancies, and maintain accurate billing records while ensuring smooth coordination between logistics, finance, and customer operations.
Skills required
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About This Client
US home goods e-commerce retailer
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